Returns & refunds

Before your order ships

You can cancel for a full refund until your order ships. Send a request through our help page with your order number (it starts with TCH-). Once a package is on its way it can’t be canceled, but the rest of this page still applies.

If something is wrong with your order

Let us know within 14 days of delivery if:

• you received the wrong card, printing or language,
• a card’s condition is worse than the condition it was listed in,
• something was damaged in shipping, or
• something is missing from your package.

Use the help page (choose Return or Refund) with your order number. Photos help: reply to our email with them attached. We’ll replace the card if we have another copy, or refund it.

Sending a card back

We may ask you to return a card before we refund it. When the mistake is ours, we cover the return shipping. Please send cards back in the condition you received them, sleeved and protected.

Changed your mind?

Ask us. We look at these case by case. If we accept a return, the card needs to come back in the condition we sent it, and return shipping is on you. Graded slabs can’t be returned because of a disagreement with the grade, which is set by the grading company.

Lost packages

If your order shipped with tracking, the tracking link is in your shipping email and on your order page. If an order hasn’t arrived within 14 days of shipping (30 days to Canada), contact us and we’ll send a replacement or a refund.

How refunds are paid

Refunds go back to the card or payment method you paid with. When the mistake is ours, the shipping you paid is refunded too. Most banks show the refund within 5 to 10 business days of us issuing it.

Contact

Questions about a return: use the help page or email support@topcardhits.com.